Refund and return policies

Pay2Shopp Return and/or Refund Policies

A. Return and/or Refund Policies for E-Commerce Stores

Returns and Refunds

a) As the owner of an e-commerce store created on Pay2Shopp, you are responsible for establishing your own return and/or refund policies for the products or services you offer. Pay2Shopp as a platform provides the necessary tools to manage these policies.

b) We recommend that you clearly define your return and/or refund policies in your store, including specific terms, conditions and procedures so that buyers understand your terms before making a purchase.

c) Pay2Shopp is not responsible for returns or refunds requested by buyers. Resolution of disputes related to returns or refunds should be handled directly between the buyer and seller.

2. Communication and Returns Management

a) As an e-commerce store owner, it is important that you maintain clear and open communication with your buyers in case of return or refund requests.

b) We recommend that you respond to return or refund requests in a timely manner and try to reach a fair solution for both parties. Transparent communication and a willingness to solve problems can help maintain a good reputation and customer satisfaction.

3. Refund Processing through Stripe Payments

a) Pay2Shopp uses Stripe Payments as its payment processing service. As an e-commerce store owner on Pay2Shopp, you will have access to the refund capabilities provided by Stripe.

b) When making a refund through Stripe, you must follow the procedures and requirements established by Stripe to ensure that the refund is made correctly. This includes using the refund functionality provided by Stripe in your Connect Express account.

c) It is important to note that refund policies and capabilities may be subject to restrictions and conditions set by Stripe Payments. We recommend that you review and understand Stripe’s refund policies and contact them directly with any questions or concerns.

B. Return and/or Refund Policies for the Marketplace

1. Seller’s Liability

a) In the case of purchases made through the Pay2Shopp marketplace, the seller is responsible for establishing and complying with its own return and/or refund policies for the products or services it offers.

b) Pay2Shopp assumes no responsibility for returns or refunds requested by buyers within the framework of the marketplace. Resolution of disputes related to returns or refunds should be handled directly between the buyer and seller.

2. Communication and Returns Management

a) As a buyer on the Pay2Shopp marketplace, we recommend that you review and understand the return and/or refund policies established by each seller before making a purchase.

b) If you have any questions or require a return or refund, you must communicate directly with the corresponding seller, following the procedures and deadlines established by them.

c) Pay2Shopp does not intervene in the communications or procedures related to returns or refunds within the framework of the marketplace, as these transactions are carried out directly between buyers and sellers.

3. Payment Processing through Stripe Payments and Connect Accounts

a) Pay2Shopp uses Stripe Payments as a payment processing service within the framework of the marketplace. Payments made by buyers will be sent to the relevant seller’s Connect Express account.

b) In relation to refunds, the Seller, using its Connect Express account, will be responsible for processing any refunds required under its policies and agreements with Buyers.

c) It is important to note that refund policies and capabilities may be subject to restrictions and conditions set by Stripe Payments and Connect accounts. We recommend that you review and understand Stripe’s refund policies and contact them directly with any questions or concerns.

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